Shipping Policy


Below 100€ Above 120€
Europe 9 € Free
Rest of World without USA 15,2 € Free
USA 17 € Free
Portugal - 48h Free Free
Portugal - Next day 2,9 €*/ 4 €** Free
Portugal - Same day  2,90 €* Free
Portugal - Express 2 * hour :) 3,95 €* Free

* Same Day (if placed before 14pm) and Next Day Zones: Lisbon.

** Same Day and Next Day Zones: Cascais and Oeiras.

WISEJOEY does not ship to the following areas: Portugal (Azores and Madeira), Spain (Canaries, Ceuta and Melilla), France (Corsica), UK (Isle of Man, Jersey and Guernsey), Italy (Cagliari, Sassari, Nuoro, Oristano, Palermo, Agrigento, Caltanissetta, Catania, Enna, Messina, Ragusa, Syracuse and Trapani).

Once payment is confirmed, we will notify you by email. Sometimes notifications take time, in cases where it takes more than 3 working days please contact us via In these cases, please do not place a new order and wait for our reply so as not to duplicate the purchase.

We work with different shipping companies to deliver your order. When you order, you will receive a confirmation email with a tracking link. Just double check to make sure it has not landed in your junk folder, as emails sometimes end up there by accident.

 If you wish to cancel an order, please contact us at or through the chatbox.